Last Updated: 05/05/2026

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These terms and conditions apply when you use this website, make an enquiry, book a consultation, or purchase a colour analysis service from Life By Your Own Design

By booking a service, you agree to these terms.

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1. About My Services

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I provide personal colour analysis services, including in-person (your home or mine)and/or online consultations, colour guidance, makeup colour suggestions, and related style advice.

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My services are designed to offer personal guidance, education and confidence-building support. Results and experiences may vary from person to person.

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2. Bookings

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Appointments are subject to availability.

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A booking is confirmed once we have agreed a date and time and any required deposit or payment has been received.

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Please make sure the information you provide when booking is accurate, including your name, contact details and any relevant appointment information.

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3. Prices and Payment

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Prices will be clearly shown on my website, social media, booking information, or confirmed directly with you before you book.

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All in-person consultations must be paid for in full no later than 24 hours before the appointment time. This secures your appointment and ensures payment has been received before the consultation takes place.

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If payment has not been received at least 24 hours before your appointment, I reserve the right to cancel or reschedule the appointment.

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Payment may be requested in full or as a deposit, depending on the service.

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Accepted payment methods at present are Cash or Bank Transfer

Prices may change from time to time, but any confirmed booking will be charged at the price agreed at the time of booking.

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4. Cancellations and Rescheduling

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I understand that plans can change. If you need to cancel or reschedule, please give as much notice as possible.

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If you need to reschedule, I will do my best to offer an alternative appointment.

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• More than 48 hours’ notice: appointment can be rescheduled without charge.

• Less than 48 hours’ notice: a cancellation or rescheduling fee may apply.

• Missed appointments without notice may be charged in full or treated as non-refundable.

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Any cancellation fee will be fair and based on the time, preparation, costs, or loss of appointment time involved. For in-person consultations, full payment must be received at least 24 hours before your appointment time.

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5. Your Right to Cancel

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If you book a service online, by phone, by email, or away from my business premises, you may have a legal right to cancel within 14 days of booking.

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If your appointment takes place within this 14-day period, I may ask you to confirm that you would like the service to begin before the cancellation period ends.

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If the service has already been fully provided with your agreement, you may lose the right to cancel once the service is complete.

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If the service has partly started and you cancel within the legal cancellation period, you may be charged a fair amount for the work already carried out.

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6. Online Colour Analysis

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For online colour analysis, you will be asked to provide photographs and information to support the analysis.

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You are responsible for providing clear, natural-light photographs with your hair off your face and wearing a white T- shirt where possible. Poor lighting, filters, heavy makeup, colour distortion or unclear images may affect the accuracy of the analysis. No fake tan!

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I will use the information and images you provide to give the most considered guidance possible, but online analysis may have limitations compared with an in-person consultation.

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7.Service Area and Travel

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I offer in-person colour analysis consultations at my home and at the clients home (within a 15 mile radius of my home address).

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For privacy and security, my full home address is not listed on this website. Your appointment location or travel arrangements will be confirmed directly when you book.

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Appointments outside this 15 mile radius may be considered at my discretion and may be subject to an additional travel charge, which will be agreed with you before booking.

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8. Photographs and Image Use

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Photographs provided for online colour analysis will only be used to carry out your service.

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I will not share your photographs publicly, use them on social media, use them for training, or include them in marketing materials unless you have given clear permission.

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9. Client Responsibilities

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To get the best from your consultation, please follow any preparation guidance provided before your appointment. This may include advice around makeup, lighting, clothing, photographs, or arriving on time.

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For in-person appointments, please arrive at the agreed time. Late arrival may reduce the length of your consultation.

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10. Colour Guidance and Results

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Colour analysis is a personalised service based on professional judgement, visual assessment and the information available at the time.

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Your palette and recommendations are designed to guide and support your choices, not restrict you. You are free to wear and buy whatever makes you feel good.

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I cannot guarantee that every colour recommendation will look identical in every fabric, lighting condition, screen setting, makeup product or photograph.

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11. Products, Palettes and Recommendations

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If your service includes a colour palette, swatch fan, written notes, digital palette or makeup suggestions, these are provided for your personal use.

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Product recommendations are suggestions only. Availability, pricing, shades and formulations may change.

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I am not responsible for discontinued products, shade changes, allergic reactions, skin sensitivities, or purchases made based on recommendations. Please check ingredients and patch test products where appropriate.

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12. Digital Materials and Intellectual Property

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Any guides, notes, palettes, written materials, images, PDFs or digital resources provided as part of your service are for your personal use only.

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You may not copy, reproduce, sell, share publicly, or use these materials for your own business or commercial purposes without permission.

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12a. Digital Products and Downloadable Analysis

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Some services or products may be provided as digital content, including downloadable guides, PDFs, digital palettes, colour analysis reports, style notes, makeup suggestions, or other personalised digital materials.

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Due to the nature of digital products, once a digital product, report or analysis has been downloaded, accessed, opened, emailed, or delivered to you, it cannot be returned.

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By purchasing a digital product or downloadable analysis, you agree that access may be provided before the end of any 14-day cancellation period. You also acknowledge that once the digital product or analysis has been accessed, downloaded, opened, emailed or delivered, you lose the right to cancel and receive a refund, unless the product is faulty, not as described, or you have other legal rights.

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Personalised digital analysis services are created specifically for you using the information and images you provide. Once work has begun on your personalised analysis, cancellation or refund requests may be limited to reflect the work already carried out.

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This does not affect your statutory rights.

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13. Gift Vouchers

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If gift vouchers are offered, they are valid for 12 months from the date of purchase unless stated otherwise.

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Gift vouchers are non-transferable and cannot usually be exchanged for cash.

Lost or expired vouchers may not be replaced.

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14. Health, Allergies and Sensitivities

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If makeup or skincare products are used or discussed during your consultation, please tell me about any allergies, sensitivities, medical conditions or skin concerns before the appointment.

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Any makeup or beauty suggestions are general guidance and are not medical advice.

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15. Website Information

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I do my best to keep the information on this website accurate and up to date, but I cannot guarantee that all content will always be complete, current or error-free.

I may update website content, prices, services and availability at any time.

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16. Links to Other Websites

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This website may include links to third-party websites or services. I am not responsible for the content, privacy practices or terms of those external websites.

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17. Limitation of Liability

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I will provide services with reasonable care and skill.

I am not responsible for indirect losses, disappointment, personal purchases, wardrobe choices, product reactions, or results affected by inaccurate information, poor-quality photographs, lighting, screen differences or changes in personal preference.

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Nothing in these terms excludes or limits any legal rights you have as a consumer.

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18. Privacy

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Your personal information will be handled in line with my Privacy Policy, which explains what information I collect, how I use it, and your rights.

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19. Changes to These Terms

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I may update these terms and conditions from time to time. The latest version will always be available on this website.

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20. Contact

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If you have any questions about these terms, please contact:

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Tracy Marshall. Life By Your Own Design.
Email: info@lifebyyourowndesign.co.uk
Based Nr Ashbourne, Derbyshire, UK